FAQ.
Shipping and delivery
When you view the products in our shop, next to each price you will find the words “Shipping within 3 working days”; this is the guaranteed timeframe in which the product is entrusted to the courier for delivery. After placing an order you will receive further information about shipping and delivery times by e-mail.
Please note that these times are indicative and each order is processed from the moment we receive the payment for the order.
As soon as your order is shipped from our warehouse, you will receive a confirmation email containing the tracking details. From that moment you will be able to track the order independently.
Shipping costs are always included in the price of our products for mainland Italy, Sicily and Sardinia.
Your furnishings will be delivered free of charge to the point closest to the street number reachable by the delivery vehicle but they will not be brought into the home.
Unfortunately we do not offer this service and, on the contrary, we advise the customer not to throw away the original packaging for the first few days in case you want to return the product (which cannot be made without original packaging).
For products that need it, assembly is a service that is offered by Ineditii only in the Valle Sabbia and Garda Bresciano areas, the price changes according to the item and must be requested when ordering by sending an e-mail. to the address: info@ineditii.it.
For problems or doubts about the assembly, please contact us directly by phone at +39 3290026253 or by e-mail info@ineditiii.it and we will be happy to assist you
It is possible to collect the goods directly from our collection point after purchasing the products from our online store.
Collection point: Via Promo 37, Vestone (BS) – 25078
We ship to countries other than Italy. We offer free shipping to all countries within the European Union. As for countries outside the EU, on specific request of the customer, we can arrange shipping worldwide. Contact us directly for more information and to get a customized quote for international shipping.
Unfortunately we are unable to give you an exact date / time for the delivery of your order.
A seconda della disponibilità dei prodotti l’ordine potrebbe essere diviso in momenti diversi.
Per favore fai sempre riferimento alla email che ti viene inviata quando l’ordine è affidato al corriere per assicurarti che tutti gli articoli siano stati spediti contestualmente.
My orders and my profile
You can order in different ways: directly online on our Ineditii website, by email, or by phone.
Add the products you are interested in to the cart and then proceed to checkout by clicking on the appropriate icon to finalize the purchase.
You can log into our online shop in different ways:
– using an existing account
– If you are a new user you can register or purchase as a guest.
First of all, during the purchase you will be asked for some personal details such as the shipping address and a telephone number (for our customer service or the courier in case they need to contact you).
Lastly, you must accept the Terms & Conditions of sale and give your consent to receive promotional information directly by e-mail.
You will find all information on previous and current orders in the “My Orders” section. Click here
If the order has not been prepared for the shipment yet, it can be canceled independently from the customer profile (in “My orders” section)
This page is visible just after logging in with your credentials.
After selecting the order, the “Cancel Order” button will appear at the bottom of the page.
Confirmation of cancellation will arrive by email together with information on refund times.
Unfortunately, once the products are prepared for shipment, it won’t possible to request cancellation.
You can change your account details at this link
You can find the policy on the processing of personal data by clicking on this link: Privacy and cookie Policy
Payments and offers
You can choose from a number of the most used and secure payment methods on the market, such as:
– Credit card
– PayPal
– Wire transfer
We are working on the introduction of this payment method but at the moment it is not offered yet .
Add the product you would like to buy to the cart and proceed to checkout.
When requested, enter the code in the appropriate white field and click on “Use voucher” to activate the offer in a few seconds.
Did your payment fail?
– Make sure there were no problems with the bank, credit card or payment method you are using
– Your card may not have sufficient funds to complete the purchase
– The 3d secure protocol for the payment card has not been activated
– The CVC code you entered was incorrect
– The card has expired
– You are not using a private proxy to access the internet
If the payment continues to fail, you should contact your credit institution directly for detailed explanations of the situation.
Products and availability
We create products entirely designed by us, so if you need specific measures, just write to us using the contact page or contact us by phone at +39 3290026253, we will be happy to create an ad hoc product to meet your every need.
If you prefer specific materials other than those you find in our products, just write to us by filling out this form or contact us by phone at +39 3290026253, we treat different types of precious wood such as: oak, cherry, beech, ash , chestnut, cedar, larch, fir and we are working to introduce others.
We also have a wide choice for metals: we can use steel, aluminum and copper and we are working to introduce others.
Do you have a piece of furniture in mind but can’t find it anywhere? Do you need help?
Our team of designers will be happy to help you! Ask Ineditii and build your custom furniture with our help, we will create something extraordinary and unique together.
Of course! Our products can be customized in every part, starting precisely from the color and finishing; just write to us by filling out this form or contact us by phone at +39 3290026253, we will prepare a personalized quote.
Each product has a standard European warranty of 24 months (2 years).
This warranty does not include damage and / or defects resulting from the use and wear of the product.
At the moment we don’t have a showroom available, but we are moving to create one.However, we offer the possibility of receiving the customer by appointment in order to show him our products, so he can also touch and see the high quality of every single detail.
On the page of the single product it is possible to view the availability of each product.
In the case of a product that is out of stock, it is still possible to place the order by waiting 30 days for the order to be processed.
Our aim is to offer products of the highest quality, however some products are not designed for commercial / professional use, but only for domestic / private use.
Being handcrafted products it is possible that even those not designed for that use, are redesigned and built ad hoc making them perfectly suitable.
Returns and Refunds
Please contact our customer service at +39 3290026253 or info@ineditii.it.
To speed up the support process, please prepare your order number.
Please indicate the code of the item you received (printed on the packaging). It would be ideal if you could send us a picture of the received cartons. Do not throw away the packaging until the service case is resolved.
Please contact our customer service at +39 3290026253 or info@ineditii.it.
To speed up the support process, please prepare your order number.
Please indicate the code of the item you received (printed on the packaging). It would be ideal if you could send us a picture of the received cartons. Do not throw away the packaging until the service If you have not received an entire package, please indicate the code of the items you received (printed on the packaging). It would be ideal if you could send us a picture of the received boxes.case is resolved.
Please contact our customer assistance service within 24 hours of receipt at +39 3290026253 or info@ineditii.it.
To speed up the support process, please prepare your order number.
If you are missing just a part of a product please contact us at +39 3290026253 or info@ineditii.it.
If you notice that depending on the availability of the products your order could be shipped at different times. Always check the email containing shipping information first to make sure all items have been shipped.
If you need more information, you can contact our customer assistance service at +39 3290026253 or by e-mail info@ineditii.it.
To speed up the support process, please prepare your order number.
Further information:
If you are missing just a part of a product please highlight it on the assembly manual.
If you have not received an entire package, please indicate the code of the items you received (printed on the packaging). It would be ideal if you could send us a picture of the received boxes.
Our goal is to make this process as easy and convenient as possible for you. Please follow the instructions below:
First, contact our customer assistance service at +39 3290026253 or by e-mail info@ineditii.it indicating the order number you want to return.
It would be perfect if you could share the reason why you want to return the product.
More information on:
– wrong product
– damaged product
– incomplete product
– incomplete order
The refund will be completed within approximately 3/7 working days after customer service confirms the refund.
